HP 2425 - Manual (Page 140)

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2 Remove the toner cartridge and gently rock it from side to
side as you would when installing a new cartridge.
This redistributes toner inside the cartridge. Then, reinstall the
cartridge.
3 If steps 1 and 2 do not solve the problem, install a new toner
cartridge.
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Install a new toner cartridge.
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The media path may be dirty. Clean the media path area. See chapter
4, “Printer Care,” for more information.
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Place a service call to your QMS vendor. See appendix A,“QMS Cus-
tomer Support,” for sales and support information.
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If you have a problem you cannot resolve, contact your QMS vendor.
Your QMS vendor is best equipped to immediately handle any prob-
lem you may encounter.
If you have technical questions your vendor is unable to answer, you
can call or fax questions to QMS Customer Technical Assurance (See
Appendix A,“QMS Customer Support,” for information on contacting
QMS Customer Technical Assurance). If you’ve determined your
printer needs to be examined by a QMS service technician, contact
QMS National Service for work inside the US, or one of the QMS
international offices for work outside of the US. (National and interna-
tional contacts are listed in appendix A, “QMS Customer Support.”)