HP 2425 - Manual (Page 70)

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If you need to relocate or ship your QMS 2425/2425 TURBO Print
System after it has been installed, you must follow the procedures in
this section to prevent damage to the printer and to keep your war-
ranty valid.
▲ Caution: QMS cannot be held responsible for damage to your printer
during shipment that results from the improper packaging of your
printer. You must use the instructions given in this section before
repacking the printer in its original shipping box with the original
packing materials.
If you need replacement packaging, in the US call QMS National
Service at 1 (334) 633-4300 x 2530. If you need to return the printer
for service, in the US call QMS Customer Service at 1 (334) 633-1072
for an RMA (Return Merchandise Authorization) number before
shipping the printer. In other countries, refer to appendix A, “QMS
Customer Support.”
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1 Turn off the printer.
2 Remove the power cable and all interface cables.
3 Remove the paper cassette(s) from the printer.
4 Remove the paper from the cassette(s).
5 Repack the cassettes in their original shipping boxes for
shipping or storage.
» Note: If you’re returning the printer for service, you don’t need to
return the power cable, interface cables, sheet feeder, output stacker,
or cassettes.