After setting up the product, it does not print – HP C309 User Manual
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Solution 5: Contact HP support for service
Solution: If you have completed all of the steps provided in the previous solutions and are still
having a problem, contact HP support for service.
If prompted, choose your country/region, and then click Contact HP for technical support.
Cause: You might need assistance to enable the product or software to function properly.
I connected the USB cable, but I am having problems using the product with my
computer
Solution: You must first install the software that came with the product before connecting the
USB cable. During installation, do not plug in the USB cable until prompted by the onscreen
instructions.
Once you have installed the software, plug one end of the USB cable into the back of your
computer and the other into the back of the product. You can connect to any USB port on the
back of your computer.
For more information on installing the software and connecting the USB cable, see the Start
Here guide that came with the product.
Cause: The USB cable was connected before the software was installed. Connecting the USB
cable before you are prompted can cause errors.
After setting up the product, it does not print
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely
solution first. If the first solution does not solve the problem, continue trying the remaining solutions
until the issue is resolved.
Solution 1: Press the
On
button to turn on the product
Solution: Look at the display on the product. If the display is blank and the On button is not
lit, the product is turned off. Make sure the power cord is firmly connected to the product and
plugged into a power outlet. Press the On button to turn on the product.
Cause: The product might not have been turned on.
If this did not solve the issue, try the next solution.
Solution 2: Set your product as the default printer
Solution: Use the system tools on your computer to change your product to be the default
printer.
Cause: You sent the print job to the default printer, but this product was not the default printer.
If this did not solve the issue, try the next solution.
Solution 3: Check if the printer is paused or offline
Solution: Check to make sure the product is not paused or offline.
To check if the printer is paused or offline
1.
Depending upon your operating system, do one of the following:
•
Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then
click Printers.
•
Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click
Printers and Faxes.
2.
Double-click the icon for your product to open the print queue.
3.
On the Printer menu, make sure there are no check marks next to Pause Printing or Use
Printer Offline.
4.
If you made any changes, try to print again.
Cause: The product was paused or offline.
Setup troubleshooting
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