HP C309 - Manual (Page 59)

Solution 3: Make sure you are using the correct type of phone cord
Solution
NOTE: This possible solution applies only in the countries/regions that receive a 2-wire
phone cord in the box with the product, including: Argentina, Australia, Brazil, Canada, Chile,
China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia,
Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan,
Thailand, USA, Venezuela, and Vietnam.
This special 2-wire phone cord is different from the more common 4-wire phone cords you might
already have in your office. Check the end of the cord and compare it to the two types of cords
shown below.
Make sure you used the phone cord supplied in the box with the product to connect to the
telephone wall jack.
One end of this special 2-wire phone cord should be connected to the port labeled 1-LINE on
the back of the product and the other end to your telephone wall jack, as shown below.
1 Telephone wall jack
2 Use the phone cord supplied in the box with the product
If you used a 4-wire phone cord, disconnect it, find the supplied 2-wire phone cord, and then
connect the 2-wire phone cord to the port labeled 1-LINE on the back of the product.
If the product came with a 2-wire phone cord adapter, you can use it with a 4-wire phone cord,
in case the supplied 2-wire phone cord is too short. Attach the 2-wire phone cord adapter to the
port labeled 1-LINE on the back of the product. Attach your 4-wire phone cord to the open port
on the adapter and to the telephone wall jack. For more information on using the 2-wire phone
cord adapter, see the documentation that came with it.
For more information on setting up the product, see the printed documentation that came with
the product.
Fax troubleshooting 57
Trou
blesho
o
ting
and
s
uppo
rt