HP C309 - Manual (Page 78)

NOTE: If you are unsure of the kind of phone line you have (analog or digital), check with
your service provider.
The "Dial Tone Detection" test failed
Solution
• Other equipment, which uses the same phone line as the product, might be causing the test
to fail. To find out if other equipment is causing a problem, disconnect everything except
the product from the phone line, and then run the test again. If the Dial Tone Detection
Test passes without the other equipment, then one or more pieces of the equipment is
causing problems; try adding them back one at a time and rerunning the test each time,
until you identify which piece of equipment is causing the problem.
• Try connecting a working phone and phone cord to the telephone wall jack that you are
using for the product and check for a dial tone. If you do not hear a dial tone, contact your
telephone company and have them check the line.
• Make sure you have correctly connected the product to the telephone wall jack. Using the
phone cord supplied in the box with the product, connect one end to your telephone wall
jack, then connect the other end to the port labeled 1-LINE on the back of the product. For
more information on setting up the product for faxing, see the printed documentation that
came with the product.
1 Telephone wall jack
2 Use the phone cord supplied in the box with the product
• If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord
connector that plugs into a telephone wall jack.) Try removing the splitter and connecting
the product directly to the telephone wall jack.
• If your telephone system is not using a standard dial tone, such as some PBX systems, this
might cause the test to fail. This will not cause a problem sending or receiving faxes. Try
sending or receiving a test fax.
Chapter 4
76 Troubleshooting and support
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