HP C309 - Manual (Page 76)

• If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord
connector that plugs into a telephone wall jack.) Try removing the splitter and connecting
the product directly to the telephone wall jack.
• Try connecting a working phone and phone cord to the telephone wall jack that you are
using for the product and check for a dial tone. If you do not hear a dial tone, contact your
telephone company and have them check the line.
• Try to send or receive a test fax. If you can send or receive a fax successfully, there might
not be a problem.
After you resolve any problems found, run the fax test again to make sure it passes and the
product is ready for faxing.
The "Phone Cord Connected to Correct Port on Fax" test failed
Solution: Plug the phone cord into the correct port.
To plug the phone cord into the correct port
1. Using the phone cord supplied in the box with the product, connect one end to your
telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of
the product.
NOTE: If you use the 2-EXT port to connect to the telephone wall jack, you will not be
able to send or receive faxes. The 2-EXT port should only be used to connect other
equipment, such as an answering machine or a telephone.
1 Telephone wall jack
2 Use the phone cord supplied in the box with the product
2. After you have connected the phone cord to the port labeled 1-LINE, run the fax test again
to make sure it passes and the product is ready for faxing.
3. Try to send or receive a test fax.
The "Using Correct Type of Phone Cord with Fax" test failed
Solution
• Make sure you used the phone cord supplied in the box with the product to connect to the
telephone wall jack. One end of the phone cord should be connected to the port labeled 1-
LINE on the back of the product and the other end to your telephone wall jack, as shown
below.
Chapter 4
74 Troubleshooting and support
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