A: make sure the product is on the network – HP C309 User Manual
Page 55
Step 1: Make sure that the computer is connected to your network
To check a wired (Ethernet) connection
▲
Where the Ethernet cable from the router connects to your computer, check to see if the indicator
lights are on. Usually there are two indicator lights, one that is on and another that blinks.
If you do not see any lights, try reconnecting the Ethernet cable to the computer and the router.
If you still do not see lights, there might be a problem with the router or your computer.
To check a wireless connection
1.
Make sure that the wireless radio on your computer is turned on.
2.
If you are not using a unique network name (SSID), then it is possible that your wireless computer
could be connected to a nearby network that is not yours. The following steps can help you
determine if your computer is connected to your network.
a. Depending on your operating system:
•
Windows XP: Click Start, point to Control Panel, point to Network Connections, and
then select View/Details.
OR
Windows XP: Click Start, point to Settings, point to Control Panel, point to Network
Connections, and then select View/Details.
•
Windows Vista: Click Start, point to Control Panel, point to Network Connections,
and then click View Network Status and Tasks.
Leave the network dialog box open while you continue to the next step.
b. Disconnect the power cord from the wireless router. The connection status of your computer
should change to Not Connected.
c. Reconnect the power cord to the wireless router. The connection status should change to
Connected.
If you are unable to get your computer connected to your network, contact the person who set up
your network or the router manufacturer as there might be a hardware issue with either your router
or computer.
If you are able to access the Internet, you can also access the HP Network Assistant at
network.
Step 2: Make sure that the HP Photosmart is connected to your network
If your product is not connected to the same network as your computer, you will not be able to use
the product over the network. Follow the steps described in this section to find out if your product is
actively connected to the correct network.
A: Make sure the product is on the network
To see if the product is connected to the network:
▲
If the product is connected to a wired (Ethernet) network, check the two Ethernet indicator lights
on the top and bottom of the RJ-45 Ethernet jack on the back of the product. The lights indicate
the following:
•
Top light: If the light is lit solid green, the product is connected to the network, and
communications have been established. If the light is off, there is no network connection.
•
Bottom light: If the yellow light flashes, data is being sent or received by the product over
the network.
▲
If the product is connected to a wireless network, print the product Network Configuration Page,
and then check the Network Status and URL.
To print the Network Configuration Page
a. Press Setup.
b. Press the down arrow button until Network is highlighted, and then press OK.
Network troubleshooting
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