The "fax line condition" test failed – HP C309 User Manual
Page 77
1
Telephone wall jack
2
Phone cord supplied in the box with the product
•
Check the connection between the telephone wall jack and the product to make sure the
phone cord is secure.
The "Fax Line Condition" test failed
Solution
•
Make sure you connect the product to an analog phone line or you will not be able to send
or receive faxes. To check if your phone line is digital, connect a regular analog phone to
the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be
a phone line set up for digital phones. Connect the product to an analog phone line and try
sending or receiving a fax.
•
Check the connection between the telephone wall jack and the product to make sure the
phone cord is secure.
•
Make sure you have correctly connected the product to the telephone wall jack. Using the
phone cord supplied in the box with the product, connect one end to your telephone wall
jack, then connect the other end to the port labeled 1-LINE on the back of the product. For
more information on setting up the product for faxing, see the printed documentation that
came with the product.
•
Other equipment, which uses the same phone line as the product, might be causing the test
to fail. To find out if other equipment is causing a problem, disconnect everything except
the product from the phone line, and then run the test again.
◦
If the Fax Line Condition Test passes without the other equipment, then one or more
pieces of the equipment is causing problems; try adding them back one at a time and
rerunning the test each time, until you identify which piece of equipment is causing the
problem.
◦
If the Fax Line Condition Test fails without the other equipment, connect the product
to a working phone line and continue reviewing the troubleshooting information in this
section.
•
If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord
connector that plugs into a telephone wall jack.) Try removing the splitter and connecting
the product directly to the telephone wall jack.
After you resolve any problems found, run the fax test again to make sure it passes and the
product is ready for faxing. If the Fax Line Condition Test continues to fail and you experience
problems faxing, contact your telephone company and have them check the phone line.
Fax troubleshooting
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