HP C309 - Manual (Page 60)

Cause: The wrong phone cord was used to connect the product or the phone cord was plugged
into the wrong port.
If this did not solve the issue, try the next solution.
Solution 4: Make sure other office equipment is connected correctly
Solution
NOTE: This possible solution applies only in the countries/regions that receive a 2-wire
phone cord in the box with the product, including: Argentina, Australia, Brazil, Canada, Chile,
China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia,
Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan,
Thailand, USA, Venezuela, and Vietnam.
Make sure you have correctly connected the product to the telephone wall jack, and correctly
connected any additional equipment and services that share the phone line with the product.
Use the port labeled 1-LINE on the back of the product to connect to the telephone wall jack.
Use the 2-EXT port to connect to any other equipment, such as an answering machine or a
telephone, as shown below.
1 Telephone wall jack
2 Use the phone cord supplied in the box with the product
3 Telephone (optional)
For more information on setting up the product, see the printed documentation that came with
the product.
Cause: Other office equipment (such as an answering machine or a telephone) was not set
up properly with the product.
If this did not solve the issue, try the next solution.
Solution 5: Try removing the splitter
Solution: A phone line splitter can cause faxing problems. (A splitter is a two-cord connector
that plugs into a telephone wall jack.) If you are using a splitter, remove it and connect the product
directly to the telephone wall jack.
Cause: You were using a phone line splitter.
If this did not solve the issue, try the next solution.
Chapter 4
58 Troubleshooting and support
Trou
blesho
o
ting
and
s
uppo
rt