HP 610 - Manual (Page 86)

support services and warranty 80
hp digital copier series
using non-hp inkjet products
If a non-HP Inkjet product is found to be the direct cause of the printer failure
or damage, HP will not cover the repair related to that non-HP product.
warranty upgrades
Upgrade your standard factory warranty to a total of three years with the
HP SUPPORTPACK. Service coverage begins on product purchase date
and the pack must be purchased within the first 180 days of product
purchase. This program offers phone support from 6:00 A.M. to
10:00 P.M. Mountain Standard Time (MST) Monday through Friday and
9:00 A.M. to 4:00 P.M. (MST) on Saturdays. If during your technical
support call it is determined that you need a replacement product, then HP
will ship you this product next business day free of charge. Available in
U.S. only.
For more information, please call 1-888-999-4747 or visit the following
HP website:
http://www.hp.com/go/hpsupportpack
limited global warranty statement for hp digital copier products
extent of limited warranty
Hewlett-Packard (“HP”) warrants to the end-user customer (“Customer”) that
each HP Digital Copier product (“Product”), including related software, if
applicable, accessories, media, and supplies, shall be free from defects in
material and workmanship for the duration, which duration begins on the
date of purchase by the Customer.
For each hardware Product, the duration of HP’s limited warranty is one
year for parts and one year for labor. For all other Products, the duration
of HP’s limited warranty for both parts and labor is ninety days.
For each software Product, HP’s limited warranty applies only to a failure
to execute programming instructions. HP does not warrant that the
operation of any Product shall be uninterrupted or error free.
HP’s limited warranty covers only those defects which arise as a result of
normal use of a Product, and does not cover any other problems, including
those which arise as a result of (a) improper maintenance or modification,
(b) accessories, media, or supplies not provided or supported by HP, or (c)
operation outside the Product’s specifications.
For any hardware Product, the use of a non-HP ink cartridge or a refilled
ink cartridge does not affect either the warranty to the Customer or any HP
support contract with the Customer. However, if Product failure or damage
is attributable to the use of a non-HP or refilled ink cartridge, HP shall
charge its standard labor and materials charges to service the Product for
the failure or damage.
GwenRG.book Page 80 Thursday, January 31, 2002 5:20 PM