Document Outline

• Title page
• Publication history
• Contents
• About this guide
  • Who should use this guide
  • How to use this guide
  • Additional Nortel manuals
  • Conventions used in this guide
• Chapter 1: About the VT100 Gateway
  • The VT100 terminal
    • Figure 1-1 Terminals connected to a host computer
    • Figure 1-2 VT100 application screen sample
  • The VT100 Gateway software
    • Figure 1-3 Meridian IVR 2.0/I VT100 Gateway config...
    • Figure 1-4 TRS communication process
• Chapter 2: Template files
  • Determining the required transactions
    • Figure 2-1 Voice response system vs. terminal oper...
    • Figure 2-2 Action and screen templates
    • Action templates
    • Action template syntax
      • Figure 2-3 Action template syntax
      • Figure 2-4 Action template for accounting applicat...
      • Figure 2-5 Reset-action template sequence sample
        • Figure 2-6 Reset-action template sample
      • Figure 2-7 Logout action flow
        • Figure 2-8 Logout-action template sample
    • Screen templates
      • Figure 2-9 Screen showing fields and the system pr...
      • Figure 2-10 Application screen for accounting appl...
      • Figure 2-11 Screen template syntax
      • Figure 2-12 Screen template for accounting applica...
      • Figure 2-13 The field-descriptor syntax
        • Table 2-1 Valid field I/O entries
      • Figure 2-14 Key-descriptor line syntax
        • Table 2-2 Valid key names
      • Figure 2-15 Sleep-descriptor syntax
  • Initial-action templates
• Chapter 3: Getting started
  • Before using the VT100 Gateway
  • screen.conf file
    • Figure 3-1 screen.conf file syntax
    • Figure 3-2 screen.conf file
  • Setting up the trs.conf file
    • Figure 3-3 trs.conf file syntax
    • Figure 3-4 Initial-action template
      • Figure 3-5 trs.conf file for accounting applicatio...
  • Setting up the vt100.ctl file
    • Figure 3-6 vt100.ctl file syntax
    • Figure 3-7 vt100.ctl file for accounting applicati...
  • Setting up the com.conf file
    • Table 3-1 TRS default communication settings
    • Figure 3-8 com.conf file
  • A complete sample transaction
    • Initial-action template
      • Figure 3-9 Initial-action template for accounting ...
      • Figure 3-10 Logout-action template used by the ini...
  • Action template performing a transaction
    • Figure 3-11 Action template for accounting applica...
    • Figure 3-12 Reset-action template for accounting a...
    • Figure 3-13 Logout-action template for accounting ...
• Chapter 4: IVR 2.0/I call flow interface
  • Figure 4-1 Accessing the mainframe
  • Using the COMI, COMO, and COMA cells to access the...
    • Figure 4-2 Activating the gateway from a COMI cell
    • Setting the COMI cell parameters
      • Figure 4-3 COMI cell parameter window
      • Figure 4-4 COMO cell parameter window
      • Figure 4-5 COMO cell
        • Table 4-1 Branches of the COMO cell (continued)
      • Figure 4-6 COMA cell in the CLEANUP branch of a ST...
    • An application using the COMI, COMO, and COMA cell...
      • Figure 4-7 IVR 2.0/I application accessing the TRS...
        • Table 4-2 Application cell functions
        • Figure 4-8 COMI/COMO cell parameters, TRS template...
• Appendix A: Host error messages
  • Terminal Resource Server (TRS) Messages
• Glossary
• Back