Smart Technologies Smart Bridgit 4.5 - Manual (Page 70)

Minimizing network latency
This topic details steps you can take if your client’s program is slow or unresponsive during a
meeting. Latency, the time lag between sending a message to a remote computer and receiving a
response, can cause noticeable performance issues in SMART Bridgit software.
Symptoms
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Connecting to the SMART Bridgit Server takes a long time.
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The screen updates slowly when you view a shared desktop.
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SMART Bridgit software doesn’t respond to your mouse or keyboard when you use remote
control.
Solution
Try the following to troubleshoot network latency issues:
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Verify that you're using TCP and UDP network protocols. See Verifying communication
protocol on the next page.
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Check if you're connecting through a proxy server. See SMART Bridgit and firewalls on page
11.
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Check your network bandwidth. See Examples of bandwidth requirements on page 54.
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Measure latency and packet loss rate. See Measuring latency and packet loss on the next
page.
Other suggestions
Because you have limited control over the network outside of your LAN, you have limited control over
network latency issues. However, you might be able to improve the connection between your LAN
and your Internet Service Provider (ISP).
You can try these options:
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Read the specifications of your server and client computer Ethernet card throughput rates.
Also, check your network device rates. If they're low, upgrade the hardware.
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Verify that your Internet transmit and receive speeds match the speed guaranteed by your ISP.
A P P E N D I X A
Troubleshooting
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