Smart Technologies Smart Bridgit 4.5 - Manual (Page 72)

Microsoft Windows operating systems include the PathPing tool to measure packet loss rate and
latency. PathPing sends packets to each router on the path to a destination for an interval, and then it
computes results based on the packets returned from each hop. Since PathPing shows how much
packet loss is seen for any router or link, you can determine which routers or links are causing
network problems. For more information on using PathPing to determine network latency and packet
loss, see the Microsoft website.
Troubleshooting SMART Bridgit server
connections
This section help you resolve connection issues that are caused by your SMART Bridgit server
software or your network environment.
SMART Bridgit server connection issues can result from an incorrect domain name server (DNS)
configuration for routing to the SMART Bridgit server or from the server computer's domain and IP
address and port forwarding settings on the network servers, routers or firewalls.
Symptoms
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When a SMART Bridgit client connects to a SMART Bridgit server that’s running on the same
computer, a The <servername.com> server is not available. Try again later or select another
server error message appears.
This error message can also appear when a client's software causes the issue.
When you're unable to connect to SMART Bridgit software server and SMART Bridgit client
software is causing the issue, see smarttech.com/kb/099567 .
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An error message appears when you connect to a SMART Bridgit server from an Internet
browser.
Solution
Verify that you're using the latest version of SMART Bridgit Server software. See Upgrading
SMART Bridgit server software on page 20. If the software upgrade doesn’t resolve the issue, try
these procedures:
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Verifying the network's DNS configuration on the next page
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Verifying SMART Bridgit server configuration on the next page
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Manually updating the Windows registry on page 71
A P P E N D I X A
Troubleshooting
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