Call processing, System hold, Exclusive hold – Samsung DCS KEYSET User Manual

Page 27: Hold recall

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Samsung DCS

Keyset User Guide

– 18 –

Call Processing

System Hold

•••• When you are connected to a call, press the

HOLD

key. The call

will go on hold and flash green at your keyset. If this call appears
on a line key at other keysets, it will flash red at those keysets.

•••• To take the call off hold, press the flashing key and the green

light will go steady green again. Resume conversation.


Note: While on a call, pressing a line key, route key or a flashing

CALL

key will

automatically put your first call on hold and connect you to the new call. See Auto-
matic Hold
under Customising Your Keyset.

Exclusive Hold

To place an outside call on hold at your phone so that other users
cannot get it:

•••• Press the

HOLD

key twice. The call will flash green on your key-

set and this line will show a steady red light on other keysets.

•••• To retrieve the call, press the flashing green line key.


Note: Internal calls are always placed on exclusive hold.

Hold Recall

If you leave a call on hold longer than the hold timer, it will recall
your extension. The key that the call appears on will have a slow
flashing amber light.

•••• When your phone rings, lift the handset or press the

ANS/RLS

key

to answer the recall.

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