Incoming calls not answered, Probable cause 1, Probable cause 2 – Kodak 5500 User Manual

Page 108: Fax tones on answering machine

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Chapter 9

Incoming Calls not Answered

Probable Cause 1

Your Kodak All-in-One is turned off.

Make sure your All-in-One printer is plugged in. Press the On button on the Control Panel.

Probable Cause 2

Answer Mode is set to Manual.

To answer incoming calls automatically, set your All-in-One printer to Auto or Answering Machine (see
Set Answer Mode).

Fax Tones on Answering Machine

Probable Cause 1

Your answering machine is not properly connected to the Kodak All-in-One.

When you have an answering and Kodak All-in-One on the same phone line, they must be connected as
shown below.

Make sure your AiO printer is set to automatically receive faxes and the Rings to Answer settings is
correct. The Rings to Answer setting is important if you have an answering machine on the same phone
line as your EasyShare AiO. You want the answering machine to answer the phone before the EasyShare
AiO. The number of rings to answer for the AiO Printer should be greater than the number of rings to
answer for the answering machine. For example, if your answering machine is set to answer in 4 rings and
your EasyShare AiO to answer in 5 rings, the answering machine will answer an incoming call first and the
EasyShare AiO will monitor the line. If the EasyShare AiO detects incoming fax tones, it will receive the fax.
If the call is a voice call, the EasyShare AiO ignores the call.

Probable Cause 2

Your Kodak All-in-One is not in Answering Machine Mode.

Use the Home Center software to place your AiO printer in Answering Machine Mode (see Fax Settings).

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Kodak EasyShare 5500 AiO

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