How to contact logical – Logical Solutions Secure Console Servers SCS-R User Manual
Page 82
How to Contact Logical
SCS160 / SCS320 / SCS480
Page 82
www.thinklogical.com
SCS160R / SCS320R
Note
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11.1.2 E-mail
Logical Solutions is staffed Monday through Friday from 8:30AM to 5:30PM,
Eastern Time Zone. We will try to respond to your email inquiries promptly, using the
following email addresses for your different needs:
[email protected] -- Information on Logical Solutions and our products
[email protected] -- Sales Department - orders, questions or issues
[email protected] -- Product support, technical issues or questions,
product repairs, requests for Return Authorization, any other issue.
11.1.3 Telephone
Telephone Sales: Contact our expert technically-oriented Sales staff via tele-
phone in Milford, Connecticut, at (203) 647-8700 or if in the continental US, you may
use our toll-free number (800) 291-3211. We’re here Monday through Friday, 8:30AM
to 5:30PM, Eastern Time Zone. Ask for their direct dial phone number when you call!
Telephone Product Support: Contact Product Support via telephone in Milford,
Connecticut, at (203) 647-8700. The support lines are manned Monday through Friday,
9AM to 5PM, Eastern Time Zone.
International Sales: Please contact our US Sales staff in Milford, Connecticut, at
(203) 647-8700. We’re here Monday through Friday, 8:30AM to 5:30PM, Eastern
Time Zone (same as New York City). If leaving a voice message, please provide a ‘best
time to call back’ so we may reach you at your convenience.
We have an automated attendant answering our main telephone switchboard 24
hours a day. You can leave voice messages for individuals at any time. Our Sales Rep-
resentatives have direct numbers to speed up your next call to us.
11.1.4 Fax
Our company facsimile number is (203) 783-9949. Please indicate the nature of the
fax on your cover sheet, and provide return contact information.