Logical Solutions Secure Console Servers SCS-R - Manual (Page 83)

tel (203) 647-8700 Page 83 Product Manual - MAN-000001C
Product Support S
ECURE
C
ONSOLE
S
ERVERS
11.2 Product Support
Logical Solutions Inc.’s support personnel are available Monday through Friday
from 8:30AM to 5:30PM, Eastern Time Zone.
If your application might require assistance at some time outside of our normal
business hours, please contact us beforehand and we will do our best to make arrange-
ments to help you with your Logical Solutions products.
11.2.1 Warranty
Logical Solutions Inc.’s products carry a one year warranty, with longer-term war-
ranties available at time of purchase on most products. Please refer to your product
invoice for your product’s Warranty Terms and Conditions.
For specific details about the product warranties, please contact Sales.
11.2.2 Return Authorization
If, for some reason, you need to return your Logical Solutions product to us, please
get a Return Authorization Number (RA# or RMA#) from Logical’s Product
Support department before sending the unit in. Return Authorization must include
contact information (phone preferred) in the event we have any questions.
After receiving your RA Number, please ship the unit postpaid, with the RA#
prominently displayed on the shipping container.
We will contact you about your product once we determine its status.
Products received without Return Authorization and/or Contact information may
require additional attention on our part that may delay any desired service or support
with your system.
11.2.3 Our Address
If you have any issue with the product, have product questions, or need technical
assistance with your Logical SCS system, please call us (203) 647-8700 and let us help.
If shipping something with an RA#, or if you’d like to write us, we are located at:
Logical Solutions Inc.
100 Washington Street
Milford, CT 06460 USA