Lantronix XPort - Manual (Page 62)

Troubleshooting
Technical Support
If you are experiencing an error that is not described in this chapter, or if you are
unable to fix the error,
you may:
To check our online knowledge base or send a question to Technical
Support, go to
http://www.lantronix.com/support .
E-mail us at [email protected].
Call us at:
(800) 422-7044 Domestic
(949) 453-7198 International
(949) 450-7226 Fax
Our phone lines are open from 6:00AM - 5:30 PM Pacific Time Monday through
Friday excluding holidays.
Technical Support Europe, Middle East, and Africa
Phone:
+49 (0) 89 31787 817
E-mail: [email protected] or [email protected]
Firmware downloads, FAQs, and the most up-to-date documentation are available at:
www.lantronix.com/support
When you report a problem, please provide the following information:
Your name, and your company name, address, and phone number 
Lantronix model number
Lantronix MAC number
Software version (on the first screen shown when you Telnet to port 9999)
Description of the problem
Status of the unit when the problem occurred (please try to include
information on user and network activity at the time of the problem).
8-4 XPort™ User Guide