Chapter 7 – Printronix H-SERIES P7000 User Manual
Page 132
132
Chapter
7
Diagnosing Problems
ACCESS NULL PTR*
No
Access Null Pointer: The
processor tried to access a
pointer that contains nothing
(null).
Contact your authorized service
representative.
1
ACTIVATE LOST
No
The printer detects a twinax
protocol communication
error and reports the error.
Contact your authorized service
representative.
1
B00 STATUS: SDRAM
DETECTION 166MHZ
No
Status message: the printer
has begun its boot-up
routines and is checking for
the presence of SDRAM.
No action required.
B01 STATUS: 8245
SDRAM TEST 32MB
No
Status message: printer
boot-up routines are testing
SDRAM.
No action required.
B10 ERROR: NO
DRAM DETECTED*
No
SDRAM DIMM may not be
properly installed. Boot-up
routines did not detect the
presence of the SDRAM
DIMM.
Cycle power to see if the
message clears, if not, contact
your authorized service
representative.
1
B11 ERROR: RAM
TEST FAILED*
No
SDRAM failed the boot
initialization test. SDRAM
DIMM may not be properly
installed.
Cycle power to see if the
message clears, if not, contact
your authorized service
representative.
1
B12 ERROR:
PROGRAM MISSING*
Yes
The printer does not see a
program in flash memory.
There is no program in printer
memory. Download an
emulation.
B13 ERROR: NOT
COMPATIBLE*
No
Attempting to download a
program that is not
compatible with the printer.
Cycle power to see if the
message clears, if not, contact
your authorized service
representative.
1
B19 ERROR: DC
RETURNED*
No
The message indicates an
incorrectly assembled and
tested machine.
Cycle power to see if the
message clears, if not, contact
your authorized service
representative.
1
B20 STATUS :00%
DOWNLOAD MODE
No
Status message informing
the operator that software is
being downloaded.
Percentage figure indicates
approximate amount loaded
into the printer.
No action is required.
B21 STATUS:
PRINTER RESET
No
Status message informing
the operator that the printer
is undergoing a system
reset.
No action is required.
Table 12. LCD Message Troubleshooting Table
Displayed Message
Can User
Correct?
Explanation
Solution