Chapter 16 – Printronix P5000LJ Series User Manual

Page 284

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284

Chapter

16

Diagnosing Problems

ERROR: DC
PROGRAM
NOT VALID

Printer cannot find the data
controller program or the
validation checksum is corrupt.

Download the program again.
If the message occurs again,
call your authorized Printronix
representative.

1

ERROR: DRAM AT
ADDRESS XXXXXXXX

The printer found a defective
memory location.

Call your authorized Printronix
representative.

1

ERROR: EC PROGRAM
NOT VALID

Printer cannot find the engine
controller program or the
validation checksum is corrupt.

Download the program again.
If the message occurs again,
call your authorized Printronix
representative.

1

ERROR: EC STOPPED
AT STATE XXXX

Hardware fault in the engine
controller.

Call your authorized Printronix
representative.

1

ERROR: FLASH
DID NOT PROGRAM

The printer encountered an error
trying to program flash memory.

Download the program again.
If the message occurs again,
call your authorized Printronix
representative.

1

ERROR: FLASH
NOT DETECTED

The printer could not find any flash
memory.

Call your authorized Printronix
representative.

1

ERROR: NO DRAM
DETECTED

The printer could not find any
DRAM.

Call your authorized Printronix
representative.

1

ERROR: NVRAM
FAILURE

The security PAL is not present or
the non-volatile memory has
failed.

Call your authorized Printronix
representative.

1

ERROR: PROGRAM
NEEDS MORE DRAM

The printer requires more DRAM
memory in order to run the
downloaded program.

Add DRAM. Call your
authorized Printronix
representative.

1

ERROR: PROGRAM
NEEDS MORE FLASH

The printer requires more flash
memory in order to run the
downloaded program.

Add flash memory. Call your
authorized Printronix
representative.

1

ERROR: PROGRAM
NOT COMPATIBLE

The printer is not compatible with
the downloaded program.

Use the correct emulation
software option(s) for this
model.

ERROR: PROGRAM
NOT VALID

The printer does not see a
program in flash memory.

There is no program in printer
memory. Download program
again.

ERROR: SECURITY
PAL NOT DETECTED

The security PAL is not present or
has failed.

Call your authorized Printronix
representative.

1

ERROR: SHORT AT
ADDRESS XXXX

Hardware failure in DRAM or CMX
controller circuitry.

Call your authorized Printronix
representative.

1

Table 24. LCD Message Troubleshooting Table (continued)

Displayed Message

Explanation

Action Required

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