Oki FAX 5050 - Manual (Page 86)

74 Problem Solving
Service and Support
This information is valid for the United States and Canada
only.
Okidata is firmly committed to the satisfaction of our
customers. If you have a problem that your customer
documentation cannot solve, contact these sources for
service or support:
Your Dealer
Consult the dealer location where you purchased your
OKIFAX, or call 1-800-OKIDATA (1-800-654-3282) for the location
of the nearest Authorized OKIDATA Service Dealer.
■ Prices and minimum charges may vary.
■ Proof of purchase is required for warranty work. Be
sure to retain your purchase documents.
The Okidata Customer Information System
For quick answers to commonly-asked questions, call 1-800-
OKIDATA
(1-800-654-3282). The Okidata Information System
Automated Attendant is available 24 hours a day, 7 days a week.
The system can provide immediate assistance with:
■ Basic Operating Procedures
■ Sales and Service Referrals
■ Parts and Consumable Referrals
■ Product Information
Okidata Faxable Facts
This on-line document retrieval system gives you around-
the-clock access to product and support information through
your fax machine. Call 1-800-654-6651 and follow the
recorded instructions.
Okidata on the Internet
For the latest product information answers to common
questions, and other support, visit Okidata’s Web site:
http://www.okidata.com
Okidata Customer Service Representatives
Call 1-800-OKIDATA (1-800-654-3282) to speak with an Okidata
Customer Service Representative. Please be sure that you are calling
from a telephone close to your OKIFAX, so you can describe your
problem accurately. Our Customer Service Representatives are
trained on all current Okidata products. They can answer your
questions regarding:
■ Installation of your OKIFAX
■ Determination of OKIFAX issues that require service
■ Consumer relations
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