Tandberg Data VXA-320 (VXA-3) - Manual (Page 43)

O CTOBER 2006 VXA-320 T APE D RIVE 29
R
ESOLVING
P
ROBLEMS
B
ACKUP
A
PPLICATION IS
R
EPORTING AN
E
RROR
Your backup application may report an error as a result of a failure to
communicate with the tape drive, a failure by the tape drive to write or read
data, or because of a software configuration issue.
Failure to communicate with the tape drive
Communication problems on the SCSI bus may be reported by the backup
application as resets, a loss of communication with the tape drive, failure to
detect the tape drive, I/O device errors, or parity errors. These types of errors
may occur intermittently. Most often, these issues are due to SCSI cabling and
termination problems.
 Check tape drive installation on the SCSI bus, described in “Installing the
Internal SCSI Tape Drive” on page 8 or “Installing the External SCSI Tape
Drive” on page 14 .
 Use VXATool to capture the diagnostic log from the tape drive immediately
after an error is reported by your backup application. Technical Support can
examine the log to determine the nature of the reported error. Refer to
“Capturing a Diagnostic Log” on page 31 for instructions.
Recoverable Error\
Unrecoverable Error
Retry the operation with another tape, making sure that the inserted tape was not
written in VXA-1 format. If the problem persists, try power cycling the tape drive
to clear the error. If you cannot resolve the problem yourself, contact Tandberg
Data Technical Support (see “Contacting Tandberg Data” on page iv ). To capture
a log of a problem, use VXATool, which is available as a free download from
www.tandberg.com .
Factory service
required
Power cycle the tape drive. If the problem persists, you may need to return the
tape drive for service; contact Tandberg Data Technical Support (see “Contacting
Tandberg Data” on page iv ). To get a log of the problem, use VXATool, which is
available as a free download from www.tandberg.com .
Broken tape Make sure there is not a source of bright light shining into the tape drive. Check if
the medium in the ejected cartridge is broken. If it is, discard the cartridge and
use a new cartridge.
Format recovery The tape was written without a valid end-of-data mark, which often occurs if you
power-down the tape drive while the tape drive was writing. The tape drive will
perform a format recovery, which involves reading the data to determine where
the end of data is located. This may take as long as 2 to 3 hours. Allow the format
recovery operation to complete, and then press the eject button to unload the
cartridge. Avoid power-cycling the tape drive while a tape is loaded.
Temperature too high
in tape path
Refer to “LED 4 is Flashing Orange” on page 26 for troubleshooting information.
Boot block mode Reload the firmware as described in “Upgrading Firmware” on page 36 .
Table 4-1 Service Notification error recovery procedures (continued)
Service Notification Suggested Recovery Procedure