Tandberg Data VXA-320 (VXA-3) - Manual (Page 49)

O CTOBER 2006 VXA-320 T APE D RIVE 35
R
ETURNING THE
T
APE
D
RIVE FOR
S
ERVICE
5
S
ERVICE AND
M
AINTENANCE
This chapter provides information about service and maintenance for the tape
drive, including:
 Returning the tape drive for service
 Upgrading firmware
 Obtaining a diagnostic listing
R
ETURNING THE
T
APE
D
RIVE FOR
S
ERVICE
If you need to return the tape drive to the factory for service, follow these
steps:
1. Before returning a tape drive for service, contact Tandberg Data Service (see
page iv ) or your Tandberg Data authorized service provider for return
authorization and shipping instructions. If your service provider instructs
you to return the tape drive directly to Tandberg Data, contact Tandberg
Data Service to obtain a Return Materials Authorization (RMA) number and
the shipping address.
2. Remove and keep all cartridges, cables, and terminators.
3. When repacking and shipping a tape drive, use the original shipping carton
and packing materials (or replacement packaging obtained from Tandberg
Data) to avoid damaging the tape drive. The shipping and packaging
materials are not intended for shipping items other than VXA-320 tape
drives.
Caution
If a cartridge is stuck in the tape drive, do not attempt to manually extract it.You
could damage the cartridge or tape drive. An FAQ (#282) at Tandberg Data’s web
site atvprovides more information.
If necessary, contact Tandberg Data Technical Support for assistance.
Caution
Tandberg Data is not responsible for shipping damage caused by an improperly
packaged tape drive.
To avoid damaging the tape drive and voiding your warranty, use the original
shipping materials (or replacement materials from your vendor).