Tandberg Data VXA-320 (VXA-3) - Manual (Page 46)

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P RODUCT M ANUAL 433689-01
C
HAPTER
4 T
ROUBLESHOOTING
G
ATHERING
T
ROUBLESHOOTING
I
NFORMATION FOR
T
ECHNICAL
S
UPPORT
Before contacting Tandberg Data Technical Support, complete the following
steps to gather all of the required information. Having this information
available before you call Technical Support will allow your representative to
help you as efficiently as possible. When you have all of the required
information see “Contacting Tandberg Data” on page iv to contact Technical
Support.
VXA-320 T
APE
D
RIVE
I
NFORMATION
 Serial number. What is the tape drive’s serial number? The serial number is
located on the label attached to the tape drive (see Figure 1-6 on page 5 ).
Alternatively, you can use VXATool to display the tape drive serial number.
 Firmware level. What version of firmware is currently loaded in the tape
drive? Use VXATool to display the current version of firmware in your tape
drive. Check www.tandberg.com for the latest release of VXA-320 tape drive
firmware. If your tape drive is not at the latest firmware level, use VXATool
to update the firmware.
 Tape drive configuration. Is the tape drive an internal model (installed in a
server); external model; or integrated within a library?
 LED status. Do the tape drive LEDs indicate an error state? Refer to Table 3-1
on page 20 for a description of the LED states.
SCSI B
US
I
NFORMATION
 SCSI host bus adapter make and model. What is the make and model of
SCSI host bus adapter connected to the tape drive? Make certain that the
LVD SCSI host bus adapter and any necessary drivers installed in the host
computer are compatible with the High-density, LVD tape drive. Tandberg
Data does not support using the tape drive on a RAID controller.
 SCSI bus configuration. What is the configuration of the SCSI bus used by
the tape drive?
 Are other SCSI devices attached to the SCSI bus?
 What are the SCSI IDs of all devices attached to the same bus (both
internal and external devices)?
 Is the SCSI bus terminated at the physical end of the bus?
 What is the total SCSI cable length for all devices (both internal and
external devices) on the SCSI bus? See page 9 for information about
determining the total SCSI bus length for the internal tape drive and
page 15 for information about determining the total SCSI bus length for
the external tape drive.