Telos ZephyrExpress - Manual (Page 120)

ISDN 7-5
Ready Wait means incorrect SPID2
Ready Ready This is what you want to see. ISDN is working.
Realtors remind buyers that the three most important factors of real-estate success are
Location, Location, and Location! We want to remind you that the three most important
factors to ISDN success are:
Get the SPIDs,
Get the SPIDs,
GET THE SPIDS!
You must have these numbers, and they must be 100% correct, or the system won’t work.
Don’t let the installer depart without giving them to you. You’ve been warned!
i
ISDN TIP!
In an emergency, to save a remote, you can sometimes get a line working without
the proper SPIDs by dialing into it. This fix Ñ if it works Ñ is only temporary and the
line will fail to initialize next time the Zephyr is booted.
i
ISDN TIP!
If you have trouble getting to Ready Ready and youÕre sure the SPIDs are correct, try
unplugging the ISDN line for a minute or two, and then replugging. This shakes things
up at the telco, and might fix the problem.
i
ISDN TIP!
If either of the line status indicators on the bottom of the status screen shows Wait,
youÕve entered an incorrect SPID. Check to make sure youÕve entered exactly what
the telco gave you. WeÕve also seen cases where the telco gave customers an incor-
rect SPID.
If youÕre sure youÕve entered it correctly and it still doesnÕt work, see the Trouble-
shooting section for hints on what to say
1 to the phone company.
ThereÕs a list of known working SPIDs by telephone company in the Appendix.
1 What you should say in technical terms. What you tell them in scatological terms is
your own decision.