Transition Networks CPSMC0800-100 - Manual (Page 25)

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CPSMC0800-100 PointSystem ™ Chassis
Warranty
Limited Lifetime Warranty
Effective for Products Shipped May 1, 1999 and After. Every Transition Networks'
labeled product purchased after May 1, 1999 will be free from defects in material
and workmanship for its lifetime. This warranty covers the original user only and is
not transferable.
This warranty does not cover damage from accident, acts of God, neglect, contam-
ination, misuse or abnormal conditions of operation or handling, including over-
voltage failures caused by use outside of the product's specified rating, or normal
wear and tear of mechanical components. If the user is unsure about the proper
means of installing or using the equipment, contact Transition Networks' free tech-
nical support services.
To establish original ownership and provide date of purchase, please complete and
return the registration card accompanying the product or register the product on-
line on our product registration page.
Transition Networks will, at its option:
•
Repair the defective product to functional specification at no charge,
• Replace the product with an equivalent functional product, or
• Refund the purchase price of a defective product.
To return a defective product for warranty coverage, contact Transition Networks'
technical support department for a return authorization number. Transition's techni-
cal support department can be reached through any of the following means:
During regular business hours Monday-Friday, 7 AM – 6 PM CST (- 6:00 GMT),
Contact Tech Support via:
•
tel 800-260-1312 x 200 or 952-941-7600 x 200
• fax 952-941-2322
• email [email protected]
• live web chat: Transition NOW
Any Other Time:
•
voice mail 800-260-1312 x 579 or 952-941-7600 x 579
• All messages will be answered within one hour.
Send the defective product postage and insurance prepaid to the following address:
CSI Material Management Center
c/o Transition Networks
508 Industrial Drive
Waconia, MN 55387 USA
Attn: RETURNS DEPT: CRA/RMA # ___________
Failure to properly protect the product during shipping may void this warranty. The
return authorization number must be written on the outside of the carton to ensure
its acceptance. We cannot accept delivery of any equipment that is sent to us with-
out a CRA or RMA number.
The customer must pay for the non-compliant product(s) return transportation costs
to Transition Networks for evaluation of said product(s) for repair or replacement.
Transition Networks will pay for the shipping of the repaired or replaced in-warran-