Toshiba E-STUDIO 850 - Manual (Page 256)

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8.JOB STATUS
6.Error Code (Cont.)
8
Scan Job
Error code Problem What to do
Scan to E-mail
2C10, 2C12,
2C13, 2C20-
2C22
Illegal Job status A system error has occurred during sending an E-mail. Retry it.
If the error still occurs, contact your service representative.
2C11, 2C62 Not enough memory Scan job exceeded the limit or maximum size. Send your docu-
ments separately.
2C14 Invalid parameter
specified Make sure you specify the settings correctly and try again.
2C15 Message size
exceeded limit or maxi-
mum size You are sending too many documents at a time. Send your doc-
uments separately.
2C30 Failed to create direc-
tory Make sure that the access privilege to the storage directory is
writable and the server or local disc has a sufficient space. Then
retry the scan.
2C31, 2C33 Failed to create file Make sure that the access privilege to the storage directory is
writable and the server or local disc has a sufficient space. Then
retry the scan.
2C32 Failed to delete file Make sure that the access privilege to the storage directory is
writable and the server or local disc has a sufficient space. Then
retry the scan.
2C40 Failed to convert
image file format Turn the power OFF and then back ON.
Retry the scan. If the error still occurs, contact your service rep-
resentative.
2C61 Failed to read
AddressBook Turn the power OFF and then back ON.
Retry the job in error. Reset the data in the Address Book and
retry it. If the error still occurs, contact your service representa-
tive.
2C63, 2C64 Invalid Domain
Address Ask your administrator to set the IP address.
2C65, 2C66,
2C69 Failed to connect to
SMTP server Make sure the SMTP server is correctly working, or the SMTP
server address has been set correctly. Then retry the scan.
2C6A Failed to send E-Mail
message Turn the power OFF and then back ON. Retry the scan. If the
error still occurs, contact your service representative.
2C6B Invalid address speci-
fied in From: field Ask your administrator to check if there is an illegal character in
the E-mail address of the equipment. Delete the illegal charac-
ter and reset the appropriate E-mail address, then perform the
job again.
2C6C Invalid address speci-
fied in To: field Check if there is an illegal character in the Destination E-mail
address. Delete the illegal character and reset the appropriate
Destination E-mail address, then perform the job again.
2C6D NIC system error Turn the power OFF and then back ON. Retry the job in error. If
the error still occurs, contact your service representative.
2C70 SMTP service is not
available Ask your administrator to enable the SMTP setting.
2C71 SMTP authentication
error Check if the SMTP authentication method, login name and
password are correct.