Tektronix 200 Series - Manual (Page 62)

4 Novell NetWare Configuration
4-28 Network Utilities for Color Printers
Job appears in queue, but printer does not to service it
Check the following items:
1. Verify that the printer has been set up to service the queue:
a. Using the Advanced ConÞguration Tool, select ConÞgure
queue
under Advanced conÞguration. Select the appropriate
Þle server and queue; then select Queue servers.
b. Using PCONSOLE, see ÒSelecting queues for the printerÓ on
page 4-22.
2. Check that the printer was able to log in to the Þle server:
a. At the Þle serverÕs console, type:
load monitor
b. Select Connection Information from the Available Options
menu.
If the printer has logged in, its print server name is displayed in
the list. If the print server name is not on the list, continue with
Steps 3 through 6.
3. Verify that there was an available connection slot for the printer.
Since the printer consumes a login connection, the Þle server may
need an available connection for the printer to log in.
4. Verify that the password the printer saved (if one was set) is the
same as the one on the Þle server. Mismatched passwords can
result if PCONSOLE, rather than the Advanced ConÞguration
Tool, is used to set the password. Use the Advanced
ConÞguration Tool to enter a new password to ensure that they
are the same. To set a password, choose Login password from the
ConÞgure print server (printer)
menu (Advanced conÞguration).