Zebra Technologies XiII-Series - Manual (Page 3)

Warranty Information
1. Printer Warranty
ZEBRA printers, excluding thermal printheads which are warranted separately below, are warranted against defects in
material or workmanship for six (6) months from the date of original shipment by ZEBRA Technologies Corporation.
This warranty does not cover normal wear and tear and shall be null and void if the equipment is modified, improperly
installed or used, damaged by accident or neglect, or in the event any parts are improperly installed or replaced by the
user.
Since printhead wear is part of normal operations, the original printhead and replacement printheads are covered by a
limited warranty of six (6) months from the date of original shipment by ZEBRA Technologies. To qualify for this
warranty, the printer must be returned to the factory or other authorized service center. Although the user is not required
to purchase ZEBRA brand supplies (media and/or ribbons), to the extent it is determined that the use of other supplies
(media and/or ribbons) shall have caused any defect in the thermal printhead for which a warranty claim is made, the
user shall be responsible for ZEBRA Technologies’ customary charges for labor and materials to repair such defect. To
the extent that it is determined that failure to follow the preventive maintenance schedule and procedures listed in the
User’s Guide shall have caused any defect in the thermal printhead for which a warranty claim is made, this limited
warranty shall be void.
ZEBRA TECHNOLOGIES’ SOLE OBLIGATION UNDER THIS WARRANTY SHALL BE TO FURNISH PARTS
AND LABOR FOR THE REPAIR OR REPLACEMENT OF PRODUCTS FOUND TO BE DEFECTIVE IN
MATERIAL OR WORKMANSHIP DURING THE WARRANTY PERIOD.
As a condition of this warranty, the user must: (a) obtain a ZEBRA Return Authorization for the printer, or subassem-
bly(s); (b) ship the printer or subassembly(s), transportation prepaid to the authorized service location; and (c) include
with the Product or subassembly(s) a written description of the claimed defect. Unless ZEBRA Technologies authorizes
return of the entire Product, the user shall return only the subassembly(s). Products returned shall be packaged in the
original packing and shipping container or comparable container. In the event equipment is not so packaged or if ship-
ping damage is evident, it will not be accepted for service under warranty. Surface transportation charges for the return
of the printer to the customer shall be paid by ZEBRA Technologies within the 48 contiguous states and the District of
Columbia. Customer shall pay shipping costs, customs clearance, and other related charges outside the designated area.
If ZEBRA Technologies determines that the Product returned to it for warranty service or replacement is not defective
as herein defined, BUYER shall pay all costs of handling and transportation.
2. Supplies Warranty
ZEBRA supplies are warranted to be free from defects in materials or workmanship for a period of either the stated ma-
terial shelf life or 6 months from date of shipment, whichever occurs first, provided that the BUYER has complied with
ZEBRA Technologies’ guidelines on storage, handling, and usage of the labeling supplies in ZEBRA printers. ZEBRA
Technologies does not warrant the performance of ZEBRA labeling supplies on non-ZEBRA printers.
Any supplies product shown to the satisfaction of ZEBRA Technologies, within the time provided, to be so defective
shall be replaced without charge, or ZEBRA Technologies may issue a credit in such an amount as it deems reasonable.
3. Warranty Exclusions and Conditions
The above warranties are in lieu of all other warranties, expressed or implied, oral or written, statutory or otherwise, in-
cluding any implied warranty of merchant-ability or fitness for a particular purpose.
ZEBRA Technologies shall not be responsible for the specific application to which any Products are applied, including
but not limited to compatibility with other equipment.
All statements, technical information and recommendations relating to ZEBRA Products are based upon tests believed
to be reliable but do not constitute a guarantee or warranty.
Zebra XiII-Series User’s Guide iii
3
H:...Xi2UsersGuideR2.vp
Fri Aug 07 08:59:37 1998
Color profile: Disabled
Composite Default screen