Zebra Technologies XiII-Series - Manual (Page 71)

Troubleshooting and Diagnostics
This section contains troubleshooting charts used to localize and repair the
printer when faults occur. The procedures called out in the “Action” column
may be performed by the operator or by a service technician as indicated.
Table 6. Troubleshooting
Symptom Diagnosis Action
All lights light, but nothing
appears on the front panel
display.
Internal electronic failure. Call a service technician.
All lights are on but the
display screen is not.
Possibility of bad EPROMs
(firmware)installed in
printer.
Restart printer. If symptom
persists call a service
technician.
Printer locks up when running
the Power-On Self Test.
Normally caused by some
hardware failure. Display
screen will describe the
cause.
Restart printer. If symptom
persists call a service
technician.
ERROR CONDITION
RIBBON OUT
Printer stops and Error light
flashes.
For thermal transfer mode:
Ribbon not loaded or
incorrectly loaded.
Ribbon Sensor not sensing
ribbon that is loaded
correctly.
Load ribbon correctly. See
“Ribbon Loading” on page 18.
Perform the “Media and
Ribbon Sensor Calibration”
on page 36.
WARNING
RIBBON IN
Error light flashes.
For direct thermal mode:
Ribbon is loaded.
Remove ribbon.
For thermal transfer mode:
Load ribbon and recalibrate
printer.
Make sure that the snap plate
is in place and clean.
Zebra
XiII-Series User’s Guide
59
71
H:...Xi2UsersGuideR2.vp
Fri Aug 07 10:36:37 1998
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