Troubleshooting, Power connections, Data connections – Extron Electronics IPCP 505 User Guide User Manual
Page 55: Device control connections and configuration, Configuration
IPCP 505 • Software-based Configuration and Control
49
Troubleshooting
Turn on the input devices (DVD players, VCRs, PCs, and other sources), output devices
(display screens, projectors), the IPCP 505, and the PC and touchpanel. Touch a configured
button on the touchpanel or (via PC) click a control button on the IPCP embedded Control
web pages.
If an input or output AV device cannot be remotely controlled (does not respond as
expected), check the following:
Power Connections
•
Ensure that all devices are plugged in.
•
Make sure that each device is receiving power. The IPCP front panel Power LED lights if
the device is receiving power.
Data Connections
1.
and make adjustments as needed. The Link LEDs on
the IPCP and on the touchpanel or PC should be lit solid green if a network connection is
detected. If these LEDs are not lit, either the cable is faulty or not plugged in, or the wrong
type of cable is being used (see page 13 in “Hardware Features and Installation”).
2.
Try to “ping” the unit by entering ping 192.168.254.254 at the command prompt,
or use the IP or web address provided to you by your system administrator. If you get
no response:
•
Make sure your unit is using the appropriate subnet mask (check with your system
administrator).
•
Make sure your PC and network do not have a software firewall program that might
block the IP address of the IPCP unit.
3.
If contact is established with the unit, but the IPCP web pages cannot be accessed
by your web browser, verify (via an Internet network options or preferences menu) that
your web browser is configured for direct network connection and is not set up to use a
proxy server.
Device Control Connections and Configuration
•
Verify that ports are wired correctly and that ground (earthing) wires are connected to
the proper pins on the IPCP and, if applicable, on the controlled device.
•
Ensure that each IR emitter head is placed adjacent to or directly over the IR pickup
window on the controlled device.
•
Verify that the appropriate drivers were used while creating the GC configuration file
and that the correct commands and signal types (IR or RS-232) are associated with the
correct ports on the IPCP and on the other devices.
If you are still experiencing pr