Pach and Company AeGIS 4000P Manual - Manual (Page 34)

THE SYSTEM DISCONNECTS
WHEN THE TENANTS ANSWER
THE CALL.
HOME PHONE(S) HAS NO DIAL
TONE.
RADIO STATION PROBLEM.
STATIC PROBLEM.
Sound keeps breaking out.
NUMBER 9 DOES NOT OPEN
THE DOOR OR GATE.
NUMBER 9 DOES NOT OPEN
THE DOOR OR GATE BUT THE
4-DIGIT ACCESS CODE DOES.
• Check the distance between the system and the home phone, make sure it does not
exceed the specification specified on Chapter 2.
• If this is a new installation, remove the connection with the home phone and
substitute with a telephone test set.
• If this is an existing system, call Pach and Company Technical Support Department.
• If this is a new installation,
• Check the wiring.
• Remove the connection with the home phone and substitute with
a telephone test set.
• If this is an existing system, call Pach and Company Technical Support Department.
• Disconnect the phone line from the AeGIS system and connect a telephone test set the
phone line and try to place a call.
• Check the grounding on the AeGIS system and telephone line. The AeGIS cabinet
must be grounded to an earth ground. The telephone line shield must be grounded at
the telephone terminal block, not on the AeGIS cabinet.
• Shielded wires must be used as part of the installation requirements.
• Disconnect the ground wire (marked GND on the board at 5 pins terminal) from the
board.
• Install a Modular RFI Filter.
• Disconnect the phone line from the AeGIS system and connect a telephone test set the
phone line and try to place a call.
• Check the grounding on the AeGIS system and telephone line. The AeGIS cabinet
must be grounded to an earth ground. The telephone line shield must be grounded at
the telephone terminal block, not on the AeGIS cabinet.
• Shielded wires must be used as part of the installation requirements.
• Disconnect the ground wire (marked GND on the board at 5 pins terminal) from the
board.
• Check for echo in the building.
• If the AeGIS is installed in a noisy environment, you may experience with this problem.
• Visitor and tenant can’t talk simultaneously.
• Try to speak a little further from the system.
• Make sure there is power on the door or gate strike.
• Check for loose connection on the door or gate strike wires on COM and NO (if you use
“Normally Open”) or COM and NC (if you use “Normally Close”).
• Short the two wires on COM and NO, the door or gate should open or remove the wire
on COM door or gate should open. If door or gate does not open, you may have a
problem with door or gate strike.
• Test the relay and follow the steps below:
1. Set your multi-meter to Ohm (touch the two probes, the meter will read about
0 (zero value).
2. Connect the probes to COM and NO (if “Normally Open” strike is used, the meter
will read as an open circuit) or COM and NC (if “Normally Close” strike is used
your meter will read about 0 value).
3. Press ∗ and a valid 4-digit access code
• Your meter should 0 (zero value) if COM and NO contacts are used;
otherwise the system’s relay is bad.
• Your meter should read as an open-circuit if COM and NC contacts are
used, otherwise the system’s relay is bad.
• Touch-tone phone must be used.
• You must hear the DTMF tone when number 9 is pressed.
• The red dots along the ribbon cable must be facing up.
• Turn the power OFF and disconnect the keypad’s ribbon cable from the board and
reconnect it then turn the power ON.
COMMUNICATION PROBLEMS
GATE PROBLEMS
KEYPAD PROBLEMS
Pach and Company Page 26
AeGIS 4000P Chapter 5. Trouble Shooting Guides