Pach and Company AeGIS 4000P Manual - Manual (Page 8)

1.7 Warranty
Pach and Company new products are warranted to be free of defects in material or workmanship for a period of two
years, (24 months), from the date of purchase. This warranty extends only to wholesale customers who buy direct
from Pach and Company or through Pach and Company’s normal distribution channels.
Pach and Company does not warrant this product in any way to the end user consumer. Consumers must obtain
warranty information from the selling dealer and/or installer as to the nature of the dealer’s warranty, if any. All con-
tact to Pach and Company from the end user consumer will be referred to the consumer’s selling dealer and/or
installer.
There are no obligations and/or liabilities on the part of Pach and Company for consequential damages arising out
of or in connection with use or performance of Pach and Company products or other indirect damages with respect
to loss of property, revenue, or profit, or cost of removal, installation, or reinstallation. Any use or change to Pach
and Company products not expressly approved by the manufacturer, and performed by an authorized
dealer/installer will immediately void the warranty. All implied warranties, including warranties for marketability as
well as implied warranties for suitability, are valid only until the warranty expires or is voided, whichever comes
first.
This Pach and Company Limited Warranty is in lieu of all other warranties express or implied and all Pach and
Company warranties are subject, but not limited, to the following conditions.
I. NEW PRODUCT POLICY
1. The products must be properly installed as specified; and maintained or used as intended.
2. Cause of product failure is not due to vandalism or malicious mischief, improper installation, abnormal physical or
electrical stress, lightning, power surges, misuse, negligence, accidents, or Natural disasters.
3. Warranty is immediately null and void if the product has been altered, repaired, or modified without express
written authorization from Pach and Company Technical Department, with such authorization given only to
manufacturer approved dealer/installers.
4. Under no circumstances will Pach and Company honor warranty any product found to have been altered, repaired, and/or
modified by the end-user consumer.
5. Pach and Company reserves the right to repair the product, or replace a warranted product with a like product of equal
value in the event original product cannot be repaired.
6. Distributors and/or Dealer-Installer must first obtain a Return Merchandise Authorization (RMA) number from Pach and
Company Technical Department before returning any product to factory for repair, whether under warranty or not.
No returns accepted without RMA.
7. Return Merchandise Authorization (RMA) numbers will not be issued to the end-user consumers. Consumers must
contact their selling dealer-installer for any/all warranty issues.
8. Distributor and/or Dealer-Installer are responsible for all shipping charges, incl. freight and insurance fees, for products
shipped to Pach and Company repair center.
9. Pach and Company warranty does not guarantee any product to be free of operation error or service interruption in any
way during the course of daily product operation.
10. Pach and Company is not responsible for time, travel, and/or labor costs of any distributor and/or dealer-installer,
including but not limited to, any expenses to install, uninstall or reinstall hardware/software/firmware related to warranty
issues, product enhancements, or product failures.
NEW PRODUCT WARRANTY EXCEPTION
WIEGAND CARD, KEYFOB AND TRANSMITTER
Pach and Company Page 3
AeGIS 4000P Chapter 1. Getting Started