Avaya 16-603463 - Manual (Page 31)

Chapter 7: Multiple conference *
Introduction to multiple conference calls
If the Multiple conference feature has been enabled in your telephone system for your
extension, you can include up to seven people in a conference call. (Otherwise you can use
the three party conference.) The person who is responsible for initiating the conference is the
controller. The others are passive participants.
Controller
The controller manages the conference and controls all participants and their status by means
of the List of all conf. users. When the third participant is added in the conference, the List
of all confer. users menu item appears. It shows the number of conference participants as
well as name, call number and status of each. There are three possible status values:
• No details: the participant is taking part in the conference.
• X : the participant is on hold, when he has initiated a refer-back for example.
• ! : the participant is taking part in the conference on behalf of another previous
participant.
If there are only three participants in the multiple conference, the display is almost identical to
the display of a three-party conference. Instead of the List of all confer. users menu item the
conference participants are shown in the status information.
During a multiple conference, the controller can neither transfer calls nor cut in on calls.
The controller can usually have one connection on hold or eight connections on hold if Hold/
Retrieve is enabled.
Passive participants
Passive conference participants are added to the multiple conference by the conference
controller. Their displays indicate the status information Conference.
Passive participants cannot set up another conference, but they can ...
• ... enter their connection in another conference.
• ... enter their connection in the queue by refer-back and then switch back to the
conference.
• ... transfer their conference connection to another subscriber by refer-back.
• ... end their participation in the conference.
Related topics:
Introduction to three-party conference calls on page 29
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