SKC Limited EPAM-5000 - Manual (Page 79)

Inability to Download Data to PC
If instrument
will not
download to
PC. If DustComm Pro Software installs properly but downloading instrument to
computer is unsuccessful try the following:
• Ensure that the RS232 cable connectors from the monitor and PC are
securely in place.
• Ensure that the communications settings are set appropriately in the
Communications Setup screen of the DustComm Pro program. The
communications port must be set to the appropriate COM port connector
used on the PC.
• If you are experiencing problems downloading your monitor’s results to
your PC, and the RS232 cable connectors are secured tightly, your cable
may be connected to the wrong 9-pin port on your PC. If your PC has
more than one 9-pin connection port, attach the cable to another 9-pin port
and try to download the monitor’s results at that port. Some PCs can have
up to eight 9-pin ports. You may need to try all of your PC’s 9-pin ports
before finding the correct connection.
• If the previous steps check out, try using the Windows -supplied
HyperTerminal or other appropriately configured communications software
to receive data when downloading from the EPAM-5000 Monitor.
If software does not install properly:
• Ensure DustComm Pro Software is being installed on the C: Drive
EPAM5000 Subdirectory.
For service or Technical Questions please call 603-378-2112 or e-mail
[email protected]
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