IAI America RCM-E - Manual (Page 11)

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4. Warranty and Scope of Warranty
The Easy Type Teaching Pendant undergoes stringent testing before it is shipped from our factory.
IAI provides the following warranty.
1. Warranty Period
The warranty period shall be either the following period, whichever is reached first.
- 18 months after our shipment
- 12 months after delivery to the place designated by you
2. Scope of Warranty
If within the period specified above, a breakdown occurs while operating the controller under normal
conditions and is clearly the responsibility of the manufacturer, IAI will repair the unit at no cost. However,
the following items are not covered by this warranty.
- Faded paint or other changes that occur naturally over time.
- Consumable components that wear out (such as a cable).
- Unit seems to be noisy or similar impressions that do not affect machinery performance.
- Damage resulting from improper handling or use.
- Damage resulting from user error or failure to perform proper maintenance.
- Damage resulting from the use of any part other than our genuine parts.
- Any alterations not authorized by IAI or its representatives.
- Damage caused by fire and other natural disasters or accidents.
The warranty pertains to the purchased product itself and does not cover any loss that might arise from a
breakdown of the product. Any repairs will be done at our factory.
3. Service
The purchase price of the product does not include programming or expenses for sending technicians to
the customer's site. Even if the product is still under the warranty period, separate charges will be assessed
for the following services.
- Inspection and maintenance.
- Technical guidance and technical training in operating instructions.
- Technical guidance and technical training on program-related matters such as program creation.