Triton FT5000 User Manual - Manual (Page 141)

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E
RROR
R
ECOVERY
Error Recovery Procedures
Many error conditions require the assistance of a qualified service technician to
return the ATM to normal operation. But there are some actions that the end user
can perform to confirm the existence of a problem or correct simple problems.
Table 7-1, Status Codes / Error Recovery Procedures, provides a list of status condi-
tions, most of which can cause the ATM to enter an “OUT OF SERVICE” condition.
The table, which spans pages 127 through 137, lists the error codes, a description of
each error message and provides a number reference to a recommended recovery
procedure that is suitable for non-service personnel to perform. The recommended
recovery procedures themselves are listed on pages 138 through 153.
Many of the procedures direct you to RESET the error in the ATM as the first step.
This action may be all that is necessary to clear the error indication. In other cases
further actions may be necessary. If necessary, you will be told to contact your
service provider.
It is possible that more than one error condition exists. In these cases, after clearing
the original error message a different error message may be displayed. Address each
error message according to the instructions given in Table 7-1, until all problems
have been corrected and the ATM has been restored to normal operation.
If an error condition is still present after performing the recommended recovery
actions, contact your service provider.
Clearing Terminal Status
In following the error recovery procedures in Table 7-1, in most cases the first action
you will perform will be to clear the error status.
In some cases, if the terminal is reporting an error in a user-serviceable component
area, such as a low receipt paper or currency condition, you’ll be directed to check
the area and replace the receipt paper, load currency, or other actions as applicable.
NOTE: Those status conditions that are considered NORMAL or WARN-
ING conditions have N/A listed in the Recovery Procedure column.