Triton FT5000 User Manual - Manual (Page 39)

1 9
B
ASIC
O
PERATION
Introduction
This section sumarizes the actions involved in typical customer transactions. In
addition, the voice-enabled transactions feature is described.
Customer Transactions
A customer begins a transaction by selecting a service from the Customer screen
options ( PaySpot™, CashWorks™, Western Union® or ATM- Get Cash Now).
They insert their ATM card into the card reader of the terminal. The card must be
inserted so that the magnetic stripe can be scanned by the card reader’s sensor. If
the customer inserts the card incorrectly, a warning message will be displayed,
accompanied by several beeps to get their attention.
If there is a problem reading a card, make sure the customer is inserting the card
correctly. Most problems are the result of inserting the card incorrectly.
Once the card has been read in successfully, a surcharge message, if applicable, may
be displayed (the surcharge message may be displayed at the end of the customer’s
transaction selection). The customer must then enter his secret Personal Identifica-
tion Number, or PIN code. Once the PIN has been entered, the transaction type and
account are selected and the desired amount of the transaction, if needed. The
transaction will be processed, typically in a matter of seconds.
If the transaction was processed successfully, the customer is prompted to retrieve
the requested cash (for withdrawal transactions) and/or the applicable transaction
receipt, as needed. If the transaction was declined, a short receipt indicating the
problem is printed.
DEFAULT MASTER PASSWORD
The default Master user ID is “00” and the password is “1234”. To enter Management
Functions as the Master user, enter “001234” and press “Enter”.
CHANGE THE MASTER PASSWORD IMMEDIATELY TO PREVENT UN-
AUTHORIZED ACCESS TO THE ATM! SEE CONFIGURATION MANUAL
FOR PROCEDURES ON CHANGING THE MASTER PASSWORD AND
OTHER PASSWORD MANAGEMENT PROCEDURES.
Once you have entered the Management Functions menu, you may perform any of the
functions allowed by the type of password used.