In-Situ TROLL Link Telemetry System Operators Manual - Manual (Page 6)

800-446-7488 6 www.in-situ.com
Your TROLL Link Telemetry System was carefully inspected before shipping. Inspect
the package for any physical damage sustained during shipment. Notify In-Situ Inc. and
file a claim with the carriers involved if there is any damage. Do not attempt to operate
the instrument when damage has occurred.
Warranty Provisions
In-Situ Inc. warrants the TROLL Link Telemetry System for one year from date of
shipment by the end user against defects in materials and workmanship under normal
operating conditions. To exercise this warranty contact Technical Support for a Return
Material Authorization (RMA) and further instructions. Complete warranty provisions are
posted on our website at www.in-situ.com.
Obtaining Repair Service
If you suspect your system is malfunctioning and repair is needed, you can help assure
efficient servicing by following these guidelines:
1. Call or email In-Situ Technical Support. Have the product model and serial number
available.
2. Be prepared to describe the problem, including how the product was used and the
conditions noted at the time of the malfunction.
3. If Technical Support determines that service is needed, they will ask your company
to fill out the RMA form and pre-approve a specified monetary amount for repair
charges. When the form and pre-approval is received, Technical Support will assign
an RMA (Return Material Authorization) number.
4. Clean the product as described in the manual.
5. If the product contains a removable battery, remove and retain it unless you are
returning the system for a refund or Technical Support states otherwise.
6. Carefully pack your product in its original shipping box, if possible.
7. Mark the RMA number clearly on the outside of the box.
8. Send the package, shipping prepaid, to:
In-Situ Inc.
ATTN: Repairs
221 East Lincoln Avenue
Fort Collins, CO 80524
The warranty does not cover damage during transit. In-Situ recommends insurance for
all shipments. Warranty repairs will be shipped back prepaid.
Outside the U.S.
Contact your international In-Situ distributor for repair and service information.