Jenway Genova Nano English User Manual
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SECTION 8 – MAINTENANCE ANd SErVICE
8.1
rOuTINE MAINTENANCE
Ensure the external surfaces of the unit are clean and free from dust. The sample area should always be
kept clean and any accidental spillage should be wiped away immediately.
8.2
SErVICE
Our dedicated service team are on hand to help in the unlikely event that your Jenway equipment
develops a fault. Please contact them by one of the following means with a clear description of the
problem:
E-mail: [email protected]
Tel: +44 (0) 1785 810475
Fax: +44 (0) 1785 810471
On occasion it may be necessary for your equipment to be sent back to our Service Department for
repair. In this case please contact the Service Department for a reference number which you should
include with your faulty equipment. Please also ensure you include a clear description of the fault and a
completed copy of our Decontamination Certificate. This is available as a downloadable pdf file at www.
jenway.com, or contact us and we will be happy to fax you a copy. Please clearly mark the package for
the attention of the Service Department and post to the following address:
Bibby Scientific Ltd
Beacon Road
Stone
Staffordshire
ST15 0SA
United Kingdom
All replacement parts are guaranteed for 1 year and where ever possible, returned equipment is turned
around in 10 working days.