Jenway Genova Nano English User Manual
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9.2
TrOuBLESHOOTING GuIdE
Issue
Solution
Unable to achieve zero absorbance or
Ensure that there is not a sample on the micro volume
100% transmittance when calibrating
accessories read head.
Ensure the instrument lid is closed before and during
the calibration.
Ensure the lamp is working – if the lamp has failed
please request service assistance.
Unable to achieve a reading
Ensure the correct path length is being used.
when measuring a sample
Ensure the sample isn’t too dense so that light is not
transmitted through the sample.
Ensure the lamp is working.
9.3
TECHNICAL SuPPOrT
Jenway have a dedicated Technical Support team made up of experienced scientists who are on hand to
help with any applications advice and questions you may have about our products and how to use them.
If you require any technical or application assistance please contact the team at:
E-mail: [email protected].
Phone: +44 (0)1785 810433
Fax: +44 (0)1785 810405