If you are having difficulty with your machine, Cif you are having difficulty with your machine – Brother MFC-9420CN User Manual
Page 136
Troubleshooting and routine maintenance
C - 11
C
If you are having difficulty with your machine
If you think there is a problem with the way your faxes look, make a copy first. If the copy looks
good, the problem is probably not your machine. Check the chart below and follow the
troubleshooting tips.
The Brother Solutions Center offers the latest FAQs and troubleshooting tips.
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DIFFICULTY
SUGGESTIONS
Printing or Receiving Faxes
Condensed print and horizontal
streaks or the top and bottom of
sentences are cut off.
You probably had a bad connection, with static or interference on the telephone
line. Ask the other party to send the fax again.
Poor print quality
See Improving the print quality on page C-16.
Horizontal streaks; lines are
missing.
You may get a fax with horizontal streaks or with missing lines. Usually this is
caused by a poor telephone connection. Ask the other party to send the fax again.
Received faxes appear as split or
blank pages.
If the received faxes are divided and printed on two pages or if you get an extra
blank page, turn on the Auto Reduction menu setting. (See Printing a reduced
incoming fax (Auto Reduction) on page 6-4.)
Received color fax prints only in
black & white.
Replace the color toner cartridges that are empty or nearly empty, and then ask
the other person to send the color fax again. (See Replacing a toner cartridge on
page C-29.) When Fax Forwarding, Paging or Fax Storage is turned on a color fax
can only be received if the sending machine could convert it to black & white.
(See Turning off Remote Fax Options on page 8-4.)
Phone Line or Connections
Dialing does not work.
Check for a dial tone. Change Tone/Pulse setting. (See Tone or Pulse on
page 7-6.) Check all line cord connections. Check power cord connection. Send a
manual fax by pressing Hook or by lifting the handset of the external phone and
dialing the number. Wait to hear fax receiving tones before pressing Black Start
or Color Start.
The machine does not answer
when called.
Make sure the machine is in the correct receiving mode for your setup.
(See Receive Mode on page 6-1.) Check for a dial tone. If possible, call your
machine to hear it answer. If there is still no answer, check the telephone line cord
connection. If there is no ringing when you call your machine, ask your telephone
company to check the line.