Avaya IP Office - Manual (Page 41)

Voicemail Pro Installation Page 41
EN-S Issue 01b (20 June 2011) IP Office
Windows Server Installation: UMS Web Services
2.4.3 Exchange 2007 Installation
A UMS user or group can be configured to have their voicemail messages forwarded to the inbox of an Exchange 2007
email account. They can then access their voicemail messages using Outlook 2007 and playback those messages on their
PC. Alternatively any other mechanisms supported by Exchange 2007 Unified Messaging can be used. Access to the
messages from an IP Office telephone is still supported, including Visual Voice.
Voicemail messages in an Exchange 2007 inbox are not visible to UMS IMAP and UMS Web Voicemail, however Exchange
2007 provides its own methods for IMAP and web browsing of Exchange mailboxes.
· Note
When using an Exchange 2007 server as the message store for a user's voicemail messages, the voicemail server
will deliver messages to the Exchange server on completion of the recording. However, the presentation to Outlook
and back to the voicemail server for message waiting indication (MWI) and access via telephone is delayed by
Exchange server processing. The delay is typically 1 or 2 minutes. The same delay also applies to changes in the
message status that affect message waiting indication.
The following are the pre-requisites for UMS Exchange 2007:
· Exchange 2007 Server
· The Exchange 2007 server must be configured with the Unified Messaging Server Role selected.
· A Dial Plan must be created on the Exchange 2007 server. This can be a blank dial plan but it must exist.
· Within the Exchange 2007 server settings for each mailbox, select Enable Unified Messaging.
· Voicemail Pro
· The Voicemail Pro server must be configured for MAPI based voicemail email .
· The supported MAPI applications are Exchange 2007 and Outlook 2007.
· IP Office
· The user or hunt group must be licensed and enabled for UMS Web Services.
· The user or hunt group's Voicemail Email mode must be set to Forward.
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