Voicemail pro, 1 general – Avaya IP Office User Manual
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Voicemail Pro Installation
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EN-S Issue 01b (20 June 2011)
IP Office
Voicemail Pro:
1. Voicemail Pro
The Voicemail Pro service uses a number of components. The diagram illustrates a Voicemail Pro system with some of the
setup options.
·
IP Office Telephone System
The Voicemail Pro
are entered into the configuration of the IP Office telephone system. The licenses are
required to activate Voicemail Pro and some specific voicemail features. An unlicensed Voicemail Pro service will run
for two hours to allow demonstration and testing. License keys are issued against and validated against the unique
serial number of the feature key dongle used by the IP Office.
·
Voicemail Pro Server
The Voicemail Pro service is installed onto a server PC. This becomes the PC where messages and other data are
stored for the mailboxes and services provided by Voicemail Pro. The server can be a Windows or Linux based
server.
·
Multiple Servers
There are a number of scenarios where multiple Voicemail Pro servers can be supported. For example to
provide a backup voicemail server or to support multiple IP Office systems in a network. See
.
·
Voicemail Pro Client
The Voicemail Pro Client is used to administer the Voicemail Pro service. The client is a Windows application that
can be installed on another computer to allow remote administration of the server. Only one client can connect to
the server at any time.
·
The version of Voicemail Pro client used with a Voicemail Pro server should match. If the Voicemail Pro client is
used to load a call flow from an earlier version of Voicemail Pro server, you will be warned that if you edit the
call flow you will not be able to save it back to the original server. If the client is used to load a call flow from a
later version of Voicemail Pro server it will stop the action and prompt that the call flow cannot be loaded.
·
Telephone Extension
For internal extensions, the voicemail server provides message waiting indication. This is done automatically for the
phone user's own mailbox. However, the user can be configured to also receive message waiting indication for
other hunt group mailboxes.
·
User's PC
In addition to accessing mailbox voicemail messages through the phone, there are a range of method for accessing
messages from a user's computer. This can be by web browser, IMAP email account, Exchange 2007 email account
and various other options.
·
Email Server
Using an email server, Voicemail Pro can provide a number of services. This includes send messages alerts or copies
of messages. For Exchange 2007 email servers, the email server can be used as the message store with users
accessing their messages using Outlook 2007.
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