ADS Technologies NetDSL 800 ADSL Modem version 5.2b1 - Manual (Page 61)

Warranty Registration
Information C-3
Warranty Registration
In order to receive warranty repairs on the NetDSL, you must register the product
with ARESCOM within thirty (30) days of the original purchase date. This
information will be used for customer and technical support access as well as
notification of new software releases and product enhancements that could be of
value to you. Your warranty is valid for three (3) years from the data of purchase.
Before you register, make sure you have the product model number and serial
number available.
• You may register on-line at http://www.arescom.com
• You may contact ARESCOM customer service at:
(510) 445-3638 option 2
Before Returning a Product for Repair
If you believe the NetDSL is not working correctly, follow the procedure listed
below.
• Contact ARESCOM Customer Service.
• Obtain a Return Material Authorization (RMA) number from
ARESCOM customer service
• Proceed to “Returns Instructions.”
Return Instructions
After obtaining a RMA number:
Step 1. Package the NetDSL with the following items: valid registration
confirmation, original dated bill of sale (receipt), and a written note with
the information we requested when you called. Write the RMA number
on the outside of the box so that it is noticeable & readable. If possible,
ship the NetDSL in its original box. If you are unable to locate the
original box, please package the NetDSL as you would send a regular
package – so it will not be damaged during shipping.
Send the product pre-paid and insured, with the RMA number clearly written on
the outside of the box. ARESCOM will contact you within 30 days of receipt.