HP UPS Management Modules - Manual (Page 100)

Troubleshooting 100
Unable to discover a UPS
Action:
• Verify that the UPS is connected to the correct communications port (COM1, COM2, and so on).
• Verify that no other software or processes are accessing the communications port to which the UPS is
attached.
• Verify that you are using the communications cable that came with the UPS.
• Verify that resources for the selected communications port (such as I/O port or IRQ) are not shared
with other devices.
• Try a different communications port.
Unable to edit devices using telnet
Action: To edit a device using telnet, you must delete the device and then recreate the device. Devices can
be edited using the HP UPS Management Module web interface.
Unable to locate the .INI files for a silent install
Possible Cause: The DevManBE.ini file is automatically created in the top-level program directory.
Action:
• For Windows®, if installed to the default location, the file is located at /Program Files/HP/UPS
Power Protection Agent.
• For Linux, the file can be found at /usr/local/DevMan.
• For HP-UX, the file can be found at /opt/DevMan.
Unable to obtain a valid network address error
message displays
Possible Cause:
• The management module is unable to connect to the DHCP server.
• The MAC address for the management module is not configured in the DHCP servers table.
• A duplicate IP address on the network is detected.
Action:
1. Be sure that a DHCP server is on the network.
2. Be sure that the MAC address for the management module is configured in the DHCP servers table.
3. Be sure that the IP address is valid and not in use by another device on the network.