HP LaserJet M4349 Multifunction Printer series - Manual (Page 183)

Symptom Check Possible causes Possible solutions
Is the Fax feature configured
correctly but you cannot send
faxes?
You must use the phone cord that
came with the device.
The phone cord might not be
connected securely or the
telephone line might not be
working.
You might have connected the
device to a digital phone line
instead of an analog phone line.
The fax accessory requires an
analog phone line.
See Solve fax problems
on page 216 .
1. Always use the phone cord
that came with the device.
2. Test the telephone line by
connecting a telephone to it
and making a call.
3. Make sure you are
connecting the device to an
analog phone line.
Is the Fax feature configured
correctly but you cannot receive
faxes?
A line splitter or surge-protection
device might be interfering with
incoming faxes.
An answering machine or voice-
mail system might be intercepting
the incoming fax transmission.
See Solve fax problems
on page 216 .
1. Do not use line splitters or
surge-protection devices.
2. Disconnect the answering
machine or voice-mail
system.
3. Set the number of rings-to-
answer for the fax
accessory to a lower
number. See
Initial Setup
menu on page 32 .
4. Make sure the device is
connected to an a dedicated
analog phone line. Do not
use a roll-over line.
ENWW Problem-solving flowchart 169