HP LaserJet M4349 Multifunction Printer series User Manual
Page 236
The printer driver does not automatically set up the selected device in the Print Center or Printer Setup Utility.
Cause
Solution
The device software might not have been installed or was installed
incorrectly.
Make sure that the PPD file is in the following hard drive folder:
Library/Printers/PPDs/Contents/Resources/
<lang>.lproj, where “<lang>” represents the two-letter language
code for the language that you are using. If necessary, reinstall the
software. See the getting started guide for instructions.
The PPD file is corrupt.
Delete the PPD file from the following hard drive folder: Library/
Printers/PPDs/Contents/Resources/<lang>.lproj,
where “<lang>” represents the two-letter language code for the
language that you are using. Reinstall the software. See the getting
started guide for instructions.
The device might not be ready.
Make sure that the cables are connected correctly, the device is on,
and the Ready light is on. If you are connecting through a USB or
Ethernet hub, try connecting directly to the computer or use a different
port.
The interface cable might be defective or of poor quality.
Replace the interface cable. Make sure to use a high-quality cable.
A print job was not sent to the device that you wanted.
Cause
Solution
The print queue might be stopped.
Restart the print queue. Open Print Monitor and select Start Jobs.
The wrong device name or IP address is being used. Another device
with the same or similar name, IP address, or Rendezvous host name
might have received your print job.
Check the device name, IP address, or Rendezvous host name by
printing a configuration page See
. Verify that the device name, IP address, or Rendezvous
host name on the configuration page matches the device name, IP
address, or Rendezvous host name in the Print Center or Printer
Setup Utility.
An encapsulated PostScript (EPS) file does not print with the correct fonts.
Cause
Solution
This problem occurs with some programs.
●
Try downloading the fonts that are contained in the EPS file to
the device before printing.
●
Send the file in ASCII format instead of binary encoding.
You are unable to print from a third-party USB card.
Cause
Solution
This error occurs when the software for USB printers is not
installed.
When adding a third-party USB card, you might need the Apple USB
Adapter Card Support software. The most current version of this
software is available from the Apple Web site.
222 Chapter 11 Problem solving
ENWW