HP Photosmart C6340 All-in-One Printer - Manual (Page 156)

If this did not solve the issue, try the next solution.
Solution 5: Disable the Virtual Private Network (VPN)
Solution: Try temporarily disabling the VPN before proceeding with the installation.
NOTE: The product is not accessible during VPN sessions. However, print jobs
are saved in the print queue. When you exit the VPN session, print jobs in the
print queue will be printed.
Cause: A VPN was preventing the product from accessing your computer.
Wireless setup troubleshooting
This section addresses problems you might encounter setting up a network. Check the
device display for specific error messages.
This section contains the following topics:
• During wireless network setup you do not see the SSID (network name) displayed
• Weak signal
• Cannot connect to network during setup
• Invalid WEP key during wireless setup
• Invalid passphrase during wireless setup
• The Printer not Found screen appears during installation
During wireless network setup you do not see the SSID (network name)
displayed
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
• Solution 1: Turn on the Broadcast SSID option
• Solution 2: Establish a good signal between the product and wireless router
(infrastructure) or computer (ad hoc)
• Solution 3: Check if your network name (SSID) is at the bottom of the SSID list
• Solution 4: Unplug the Ethernet cable
Solution 1: Turn on the Broadcast SSID option
Solution: Access the router's Embedded Web Server and turn on the Broadcast
SSID option. See the user guide that came with your wireless router for information
on how to access the Embedded Web Server and check the Broadcast SSID setting.
For more information, see:
“Connect to an integrated wireless WLAN 802.11 network” on page 28
Cause: Your wireless router was not broadcasting its network name (SSID)
because the Broadcast SSID option was turned off.
Network troubleshooting 153
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