HP Photosmart C6340 All-in-One Printer - Manual (Page 158)

Weak signal
Solution: In order to establish a good signal between the product and the wireless
router, you might have to experiment a bit. Assuming the equipment is functioning
properly, try doing the following things separately or in combination:
• If your computer or wireless router and the product are placed far apart, move
them closer together.
• If there are metal objects (such as a metal bookcase or refrigerator) in the
transmission path, clear the path between the product and the computer or
wireless router.
• If a cordless telephone, microwave, or other device that emits radio signals
transmitting at 2.4 GHz is nearby, move it farther away to reduce radio
interference.
• If your computer or wireless router is near an external wall, move them away from
the wall.
Cause: The product was too far away from the wireless router or there was
interference.
Cannot connect to network during setup
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
• Solution 1: Turn on the networked devices
• Solution 2: Move the wireless router and the product closer together
• Solution 3: Enter your network name (SSID) carefully
• Solution 4: Disable MAC address filtering on your wireless router
Solution 1: Turn on the networked devices
Solution: Turn on the networked devices, such as the wireless router for an
infrastructure network, or the computer for an ad hoc network. For more information
on how to turn on the wireless router, see the documentation that came with your
wireless router.
Cause: The equipment was not turned on.
If this did not solve the issue, try the next solution.
Solution 2: Move the wireless router and the product closer together
Solution: Move the wireless router and the product closer together and then run
the wireless setup again.
For more information, see:
“Set up the HP All-in-One on an integrated wireless (WLAN 802.11) network”
on page 27
Cause: The product was not receiving a signal.
Network troubleshooting 155
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